IT Architect - Contact Centre Applications, Business and Infrastructure, RANDSTAD TECHNOLOGIES Job Opening in Toronto, ON, CANADA

Job Opening: IT Architect - Contact Centre Applications, Business and Infrastructure
Location: Toronto, ON, CANADA

Since 1981, we have excelled in the art of matching exceptional candidates with companies of choice. Each year, we place approximately 4,000 IT professionals in contract and full-time positions covering virtually all roles, levels and platforms.
Application Programmer/Developer     Moves/Adds/Changes
Architect     Network Analysis/Administrator
Audit     Project Administrator
DBA     Security Analysis
ERP     Support
Executive Management     Technical Writer
Mainframe Operator     Tester/QA
Management     Training

Randstad Technologies, a division of Randstad Interim Inc., is one of North America's premier technology staffing firms, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools simplify and accelerate your search for opportunities. When you're ready to interview we'll meet with you in person and help you build your career path. Visit www.randstadtechnologies.ca to get started!

Our financial services client is seeking an experienced Senior Managing Architect with a strong breadth of knowledge in both Architecture and Contact Centre business and technology experience.
Job Description:
The incumbent will provide direction and leadership for architecture for a portfolio of applications and technology. The incumbent will lead a team responsible for structure, design, technology and infrastructure, as part of the process of developing, customizing, integrating and maintaining systems for all solutions in the phone channel. The incumbent will provide solutions and technical architecture guidance and oversight to project delivery and system support teams as they develop and maintain client technology solutions. A strong and proven track record and experience architecting application and technology solutions in a large-scale mission critical environment is required. Experience with service oriented architectures, enterprise service bus technology, business process management, and/or document management is beneficial.

The incumbent will have deep knowledge and understanding of voice/telephony/phone/contact center vendors, technologies, capabilities and functions including: contact routing platforms, IVR (Interactive Voice Response) systems, contact centre (agent) desktops, hard-phone and soft-phone technologies, CTI (Computer Telephony Integration) technologies and call recording technologies.

While knowledge of retail and/or branch banking, wealth management or insurance experience with phone channel architectures is beneficial, it is not mandatory.

Job Responsibilities:

1. Create solution Architecture as required for a portfolio of projects
2. Accountability across the entire architecture domain including application, middleware, services, data, and infrastructure architecture; Liaising with other architecture groups / disciplines including infrastructure architecture, data architecture to deliver complete architecture solutions
3. Leveraging, building, and/or extending enterprise technologies and guidelines
4. Innovation and thought leadership in overall execution of technology strategy
5. Governance and advisory activities for projects as required
6. Expertise and counsel at an executive level to provide architecture options and technology choices in support of their business initiatives.
7. Oversee/define development specifications, technical requirements, system performance objectives and identify system modifications required to meet objectives.

Job Requirements:

Engineering / Computer Science Degree or Equivalent
5-7 years relevant experience

Other Job  Qualifications/Skills/Experience:

. The incumbent shall have enterprise architecture capabilities, at an expert level, across a number of the following dimensions:
. Enterprise Architecture: Enterprise design patterns, multi-platform architectures, enterprise customer data management, enterprise architecture governance, Canadian and US integration needs and constraints, multiple delivery models (off-shore, outsourcing, SDLC); Ability to translate business concepts and strategy to technology imperatives and designs; Experience with enterprise architecture frameworks (TOGAF); Experience and proven track record in delivering enterprise class solutions
. Service Oriented Architecture: services architecture, service registry/catalog, ESB/middleware, patterns (pub/sub, scatter/gather); Understands key value drivers; Understands delivery approaches; Experience in architecting and delivering this type of solution
. Business Process Management: Workflow, task management, business rules management, document management, business activity monitoring, workforce fundability); Understands value drivers; and delivery approaches; Experience in architecting and delivering this type of solution
. Operations Architecture: high-availability, reliability, operability, failover, disaster recovery, capacity/performance management; Understands value drivers; Understands delivery approaches; Experience in architecting and delivering of solutions that consider operations / availability
. Enterprise Data Architecture: customer identity and data management, operational data stores, data warehouses/mart, data distribution, data modeling, XML; Understands delivery approaches
. Integration Architecture: Messaging, queuing, transaction management, EIA tools; Understands value drivers; Understands delivery approaches; Experience in architecting and delivering of solutions that consider operations / availability
. User Interface Architecture: browser-based development, mobile platforms, phone platforms, user interface patterns, event-based architectures; Understand key value drivers and role in architecture
. Business Architecture: Functional modeling, business services, process flows and metrics; Understand key value drivers and role in enterprise architecture
. Platforms / Networking: operating systems, partitioning, virtualization, high-availability, platform management, network management; Experience in architecting and delivering of solutions on enterprise or multi-platform environments
. Banking Application and Technology

. Delivery capabilities at an expert level, across multiple dimensions:
. Large Scale Delivery: project management, issue management, change and release management, estimating, budgeting and forecasting; Experience in leading projects within large-scale programs
. Software Delivery Lifecycle: strategy, requirements, analysis, design, development, testing, deployment; Experience in various delivery models ("software factory", offshore) and methods (agile, waterfall) and associated pros/cons

. Leadership capabilities at an expert level, across multiple dimensions:
. Leveraging diverse influence levers in a way that nurtures relationships with peers, viewed by peers as a collaborative team member
. Ability to lead large teams (e.g., lead the leaders), delegating, passion to develop people, strong people radar; Demonstrated track record in mentoring new leaders and growing and organization
. Ability to lead change implementation, strong communication skills to help people adapt to change
. Outstanding executive level communication skills across all levels of the organization
. Displays the ability to work in a collaborative and matrixed environment.

Job Skills:

Architecture (Must Have)
Financial Industry Experience (Must Have)
excellent verbal and written communication skills (Must Have)
TOGAF (Must Have)
Enterprise Environment (Must Have)
contact routing platforms (Must Have)
IVR (Interactive Voice Response) systems (Must Have)
contact centre (agent) desktops (Must Have)
hard-phone and soft-phone technologies (Must Have)
CTI (Computer Telephony Integration) technologies (Must Have)
call recording technologies. (Must Have)
SOA (Must Have)

How to Apply:
Email Address: randstadtechnologies.ca

Posted in: IT