Service Management Specialist - Enterprise environment - Randstad Job Opening in Sydney,Parramatta & Western Suburbs

Job Opening: Service Management Specialist
Location: Sydney,Parramatta & Western Suburbs

My client is searching for an experienced Service Management Specialist to join their Inner West team for a 6 month contract. Based close to transport in Burwood this role will require you to have ownership for all Service Management facets at an enterprise level with a focus on creating artefacts and being involved in organisational change activities.

This program of work will have a keen focus on organisational change, as such it will also require you to be the central point for all process matters including mentoring and guiding stakeholders. It would be expected that you have working in an ITIL environment and have had previous experience with implementing ITIL Service Management Process capabilities at an enterprise level.

Reporting to the Release Management Program Manager this role will responsible for the definition and documentation of processes and will require the successful candidate to develop an intimate understanding of the service management processes within the current environment. This will include devising an impact assessment, devising and mapping appropriate implementation plans and creating, managing and coordinating walkthrough training sessions.

Essential to apply

ITIL Certification (Masters Certification preferred)
Proven ability to develop and apply structured service management methodologies and processes for application delivery.
Track record of implementing IT service management capabilities at an enterprise level
Strong understanding of working in an environment committed to organisational change.

Technically, at this level, it is expected that you will have particularly strong use of Ms Office package including PowerPoint and project. It is also expected that your expertise will have afforded you excellent written and verbal communication skills as well as the strong negotiation, influencing and facilitation skills required to work in an environment of organisational change.

Candidates with experience of Enterprise Service Management tools such as USD or similar will be highly regarded as will candidates with experience of release management of ERP solutions.

How to Apply:
Email Address: olga.rankin@randstad.com.au OR
Call 02 8235 3347

Posted in: IT