Service Desk Agent - Brennan IT Job Opening in Sydney,CBD, Inner West & Eastern Suburbs

Job Opening: Service Desk Agent
Location: Sydney,CBD, Inner West & Eastern Suburbs

Brennan IT is a system integrator with extensive experience in system support and network design. We provide Tier 1 solutions and services to corporate environments in the SME sector. With offices in most capital cities and an ever-growing client base we currently seek a highly motivated 3rd Level Agent on our Sydney Service Desk.

As a 3rd Level Service Desk Agent your primary responsibility involves providing 3rd Level, telephone and remote support within a 24 x 7 environment. Well-rounded career progression is assured working with vendors such as:

• Microsoft
• Hewlett Packard
• Cisco
• Novell
• Citrix
• Linux
• Nortel
• IBM


Job Requirements:

Strong and assertive communication skills with the ability to communicate effectively over the phone.
Ability to work within a 24x7 rotating shift (nights and weekends will be involved)
At least 2 years in a similar role is essential
Attainment of a current accredited Microsoft certification
Excellent Time Management skills
Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
Interpersonal and written communications skills are to be exceptional
Attention to detail is a must as is your ability to liaise confidently with clients
Industry experience would be an advantage
Experience with LAN and WAN networks would be an advantage.


The selection process will include technical testing. If you meet the minimum criteria and are interested in a challenging role within a collaborative and dynamic team.

How to Apply:
Email Address: employment@brennanit.com.au.

Posted in: IT