Client Service Lead, METAFORE TECHNOLOGIES INC,Job Opening in Calgary

Job Opening: Client Service Lead

Location: Calgary, AB, CANADA

CRITICAL SUCCESS FACTORS

• High level of customer service attributes
• Perform quality assurance checks on work performed and provide feedback to employee
• Provide monthly reporting to be used for trending and continuous improvement opportunities
• Ensure works queues are monitored and appropriate actions are performed
• Maintain an effective resource scheduling system to support current and future requirements.
• Approve necessary technical training requested by staff, making sure it is beneficial to the organization
• Assist Senior Management in operational planning, development of employee programs such as awards and incentives, headcount and continuous improvement
• Acquire and maintain technical and managerial knowledge through reading, self-paced training, courses, seminars and others methods as necessary.
• Customer Satisfaction
• Cultivates strong client relationships
• Provide direction for all customer-related activities. Ensure appropriate, skilled-staff are in place to meet contractual obligations.
• Ensure a high level of customer satisfaction through frequent and clear communications with staff and clients.
• Successfully resolve customer satisfaction issues in a timely and responsive manner. Escalates issues to Senior Management as required.
• Analyze quality defects and apply corrective action which prevents the defect from reoccurring.

Job Responsibilities:

• Provide clear direction and necessary guidance and follow up when delegating.
• Promote a climate of cooperation and collaborative problem solving.
• Use positive reinforcement to motivate.
• Monitor performance to help employees improve their performance.
• Provide regular effective coaching to help employees attain performance objectives.
• Responsible for performance appraisals, which motivate associates to do well and to develop
• Maintain a good system for selecting new employees and hires only the best candidates
• Makes recommendations on behalf of their employees for salary and promotional opportunity.
• Arranges or facilitates skills development through formal or informal staff training.

Job Skills:

• Superior Customer service skills and the ability to coach staff on customer service
• Good knowledge of desktop support and related technical issues.
• Ability to understand customer needs.
• Excellent problem solving skills.
• Communication and negotiation skills.
• Project management and delivery.
• Ability to increase efficiency.
• Ability to recognize need and add appropriate staff when necessary.
• Strong documentation, organizational and leadership skills
• Ability to work and supervise in fast-paced environment.

Job Requirements:

• Education in Business, Information Technology or similar discipline
• ITIL, Project  Management,  Leadershi
• Minimum 3 years of team lead or related experience.

How to Apply:
Website: www.metafore.ca

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Client Service Lead, METAFORE TECHNOLOGIES INC,Job Opening in Calgary

Job Opening: Client Service Lead

Location: Calgary, AB, CANADA

CRITICAL SUCCESS FACTORS

• High level of customer service attributes
• Perform quality assurance checks on work performed and provide feedback to employee
• Provide monthly reporting to be used for trending and continuous improvement opportunities
• Ensure works queues are monitored and appropriate actions are performed
• Maintain an effective resource scheduling system to support current and future requirements.
• Approve necessary technical training requested by staff, making sure it is beneficial to the organization
• Assist Senior Management in operational planning, development of employee programs such as awards and incentives, headcount and continuous improvement
• Acquire and maintain technical and managerial knowledge through reading, self-paced training, courses, seminars and others methods as necessary. 
• Customer Satisfaction
• Cultivates strong client relationships.
• Provide direction for all customer-related activities. Ensure appropriate, skilled-staff are in place to meet contractual obligations.
• Ensure a high level of customer satisfaction through frequent and clear communications with staff and clients.
• Successfully resolve customer satisfaction issues in a timely and responsive manner. Escalates issues to Senior Management as required.
• Analyze quality defects and apply corrective action which prevents the defect from reoccurring.

Job Responsibilities:

• Provide clear direction and necessary guidance and follow up when delegating.
• Promote a climate of cooperation and collaborative problem solving.
• Use positive reinforcement to motivate.
• Monitor performance to help employees improve their performance.
• Provide regular effective coaching to help employees attain performance objectives.
• Responsible for performance appraisals, which motivate associates to do well and to develop.
• Maintain a good system for selecting new employees and hires only the best candidates.
• Makes recommendations on behalf of their employees for salary and promotional opportunity.
• Arranges or facilitates skills development through formal or informal staff training.

Job Skills:

• Superior Customer service skills and the ability to coach staff on customer service
• Good knowledge of desktop support and related technical issues.
• Ability to understand customer needs.
• Excellent problem solving skills.
• Communication and negotiation skills.
• Project management and delivery.
• Ability to increase efficiency.
• Ability to recognize need and add appropriate staff when necessary.
• Strong documentation, organizational and leadership skills.
• Ability to work and supervise in fast-paced environment.

Job Requirements:

• Education in Business, Information Technology or similar discipline.
• ITIL, Project  Management,  Leadership
• Minimum 3 years of team lead or related experience.

How to Apply:
Website: www.metafore.ca

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Junior Network Cisco Analyst, RANDSTAD TECHNOLOGIES,Job Opening in Calgary

Job Opening: Junior Network Cisco Analyst
Location: Calgary, AB, CANADA


Since 1981, we have excelled in the art of matching exceptional candidates with companies of choice. Each year, we place approximately 4,000 IT professionals in contract and full-time positions covering virtually all roles, levels and platforms.
Application Programmer/Developer     Moves/Adds/Changes
Architect     Network Analysis/Administrator
Audit     Project Administrator
DBA     Security Analysis
ERP     Support
Executive Management     Technical Writer
Mainframe Operator     Tester/QA
Management     Training
For more information about Randstad Technologies, visit us at randstadtechnologies.ca

Randstad Technologies, a division of Randstad Interim Inc., is one of North America's premier technology staffing firms, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools simplify and accelerate your search for opportunities. When you're ready to interview we'll meet with you in person and help you build your career path. Visit www.randstadtechnologies.ca to get started!


Junior Network Cisco Analyst (#138742)

Our client is looking for Junior Network Cisco Support Analysts for multiple positions. This is a Network Support role and the key skill is Cisco (switches, routers, bridges, hubs). Key skills in this role will be problem determination and problem resolution. Additional skills include configuration and network diagnostics (sniffer). They are not looking for someone with skills in Network Operating Systems, but, someone more with WAN and TCP/IP, IPX/SPX, Ethernet experience. VOIP, Carrier bandwidth analysis and protocols are also nice to have these include ISDN, Framerelay, ATM, etc.
One of the most important skills is communication and vendor relationships. We are looking for someone that can multi-task on the phone; dealing with end clients and as well dealing with vendors. They are looking for long term contractors that will get along with the existing team. Clients are from all over North America.


Job Qualifications:

- Excellent English communication skills
- Ability to drive a network problem to resolution by documenting all steps in problem ticketing system
- CCNA preferred
- Graduate from 2 year technical program such as SAIT's NNT (Network Engineering Program)
- Network Protocols: TCP/IP, TELNET
- Network Administration: Monitoring and Performance
- DHCP and DNS
This is a contract position in Calgary, Alberta. If this describes your skill set please apply online or contact your Randstad representative immediately for consideration!



Job Skills:

excellent verbal and written communication skills (Must Have)
Graduate from 2 year technical program (Must Have)
Problem determination and resolution (Must Have)
Cisco (Must Have)
Cisco routers (Must Have)
Cisco Switches (Must Have)
CCNA (Must Have)
TCP/IP (Must Have)
Telnet (Must Have)


How to Apply:
Email Address: randstadtechnologies.ca

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Junior Network Cisco Analyst, RANDSTAD TECHNOLOGIES,Job Opening in Calgary

Job Opening: Junior Network Cisco Analyst
Location: Calgary, AB, CANADA

Since 1981, we have excelled in the art of matching exceptional candidates with companies of choice. Each year, we place approximately 4,000 IT professionals in contract and full-time positions covering virtually all roles, levels and platforms.
Application Programmer/Developer     Moves/Adds/Changes
Architect     Network Analysis/Administrator
Audit     Project Administrator
DBA     Security Analysis
ERP     Support
Executive Management     Technical Writer
Mainframe Operator     Tester/QA
Management     Training
For more information about Randstad Technologies, visit us at randstadtechnologies.ca

Randstad Technologies, a division of Randstad Interim Inc., is one of North America's premier technology staffing firms, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools simplify and accelerate your search for opportunities. When you're ready to interview we'll meet with you in person and help you build your career path. Visit www.randstadtechnologies.ca to get started!


Junior Network Cisco Analyst (#138742)

Our client is looking for Junior Network Cisco Support Analysts for multiple positions. This is a Network Support role and the key skill is Cisco (switches, routers, bridges, hubs). Key skills in this role will be problem determination and problem resolution. Additional skills include configuration and network diagnostics (sniffer). They are not looking for someone with skills in Network Operating Systems, but, someone more with WAN and TCP/IP, IPX/SPX, Ethernet experience. VOIP, Carrier bandwidth analysis and protocols are also nice to have these include ISDN, Framerelay, ATM, etc.
One of the most important skills is communication and vendor relationships. We are looking for someone that can multi-task on the phone; dealing with end clients and as well dealing with vendors. They are looking for long term contractors that will get along with the existing team. Clients are from all over North America.


Job Qualifications:

- Excellent English communication skills
- Ability to drive a network problem to resolution by documenting all steps in problem ticketing system
- CCNA preferred
- Graduate from 2 year technical program such as SAIT's NNT (Network Engineering Program)
- Network Protocols: TCP/IP, TELNET
- Network Administration: Monitoring and Performance
- DHCP and DNS
This is a contract position in Calgary, Alberta. If this describes your skill set please apply online or contact your Randstad representative immediately for consideration!



Job Skills:

excellent verbal and written communication skills (Must Have)
Graduate from 2 year technical program (Must Have)
Problem determination and resolution (Must Have)
Cisco (Must Have)
Cisco routers (Must Have)
Cisco Switches (Must Have)
CCNA (Must Have)
TCP/IP (Must Have)
Telnet (Must Have)



How to Apply:
Email Address: randstadtechnologies.ca

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Intermediate and Senior Electrical Designers - Calgary, AMEC,Job Opening in Calgary

Job Opening: Intermediate and Senior Electrical Designers
Location: Calgary, AB, CANADA

Job Responsibilities:

    Providing design and technical support for the layout, design and specification of electrical systems for industrial plants and related infrastructure.
    Designing and drafting of equipment and auxiliary components in 2D and 3D drawing environments.
    Reviewing project documents for scope, presentation and technical accuracy.
    Leading work groups or project teams with limited supervision.
    Supervising and mentoring junior staff, including assigning work and evaluating technical competence.
    Establishing good working relationships and communication with area leads, department managers, clients and other team members to coordinate, ensuring the compatibility of design.


Job Qualifications:

    Diploma in Electrical Engineering Design Technology.
    6+ years of relevant design experience.
    Experience with AutoCAD 2008/2010, MicroStation and/or knowledge of 3D design/drafting

How to Apply:

Website:www.amec.com

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Intermediate Mechanical Engineer, DESIGN GROUP STAFFING INC,Job Opening in Calgary

Job Opening: Intermediate Mechanical Engineer
Location: Calgary, AB, CANADA


Job Responsibilities:

    Participate in the design of plans, preliminary estimations and details with the use of the guidelines for the projects relating to the field of Buildings.
    Establish design calculations and ensure plans correspond to the guidelines, the code prescriptions and other regulations.
    Establish and maintain relationships with clients in order to define their needs, explain technical information, concepts or study results.
    Produce statements of quantities and prepare budget assessment.
    Verify and complete request for proposals, estimates and other technical documents.
    Supervise the work of Technicians and Draftspersons appointed to the project.
    Assist the project manager when help is needed.
    Perform all other related tasks that will help complete the project.

Job Qualifications:

    Bachelor degree in Mechanical Engineering or all other equivalent training.
    5 to 10 years of relevant experience in the design of Buildings.
    Registered P. Eng. with APEGGA.
    Experience in engineering consulting will be considered an asset
    Good initiative, attention to details.
    Ability to work in a team environment.
    Excellent verbal and written communication skills.

How to Apply:
Email Address: Brad LeBlanc @ bleblanc@dg.ca

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Senior Business Analyst (Full-time), METAFORE TECHNOLOGIES INC ,Job Opening in Calgary

Job Opening: Senior Business Analyst (Full-time)
Location: Calgary, AB, CANADA

Job Responsibilities:

.Deliver results
.Conduct analysis, identification and documentation of requirements for the development and implementation of business and technical solutions
.Interview stakeholders within a client's organization to understand the gaps or risks within existing processes
.To perform process and workflow modeling to identify current state processes and improvement areas
.Gather relevant information through understanding client business operations
.Document appropriate requirements and recommend solutions that help our clients solve problems
.Date gather and analyze for the purpose of positive decision making
.Assist clients to understand and prioritize competing solutions and ideas
.Identify and analyze risks to the business for clients
.Prioritize remediation recommendations
.Build strong relationships with Business and IT stakeholders, including leaders, process owners and other process stakeholders to communicate with them effectively and reach a strong understanding of the business' objectives
.Support IT in developing process workflow maps, procedures, controls, metrics and targets
.Integrate operational and compliance controls within process design and documentation
.Ensure requirement documentation and artifacts, where applicable, satisfy SOX requirements
.Participate in process testing strategy and plan development
.Monitor user acceptance testing and respond to problems
.Complete internal audits of controls and identify areas for improvement to ensure readiness for completion of external audits

Job Requirements:

.A Bachelor's degree or equivalent in areas of expertise
.7+ years experience as a Business Analyst, Management Consultant, or Process Analyst with proven success in process improvement and change management projects
.Strong analytical, organizational, and problem-solving skills
.Excellent communication skills both written and verbal
.A proven ability to communicate with a variety of audiences (client and internal team, business and technical stakeholders)
.Strong client service skills
.The ability to express complex ideas clearly in written format
.Experience producing technology project artifacts
.Initiative and enjoyment working within a TEAM
.Excellent facilitation skills - a true "self-starter"
.Professional accuracy with high attention to detail


How to Apply:

Website:www.metafore.ca

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PROJECT COORDINATOR, MOUNT PLEASANT GROUP,Job Opening in Toronto, ON, CANADA

Job Opening: PROJECT COORDINATOR
Location: Toronto, ON, CANADA

PROJECT  COORDINATOR/ADMINISTRATOR

JOB  RESPONSIBILITIES:

·         Compile budget, monthly and quarterly financial reports for Boards of Directors, Finance
       Committee and Executive Group
·         Update and maintain policy and procedure documents relating to Financial, Purchasing and/or Information Technology activities
·         Undertake special assignments which may involve:
        - Researching current procedures
        - Collecting and documenting relevant data
        - Documenting (including flow-charting) processes, procedures and guidelines (current and proposed)
         - Preparation and distribution of reports and presentations     
·         Maintain and enhance information on Corporate Support Services database
·         Track and report on status against budgets for major projects
·         Maintain lease and contract tracking systems
·         Purchasing and supplying of various materials to sites (e.g. business cards, letterhead)
·         Provide administrative support to Finance, Purchasing and Information Technology areas

DAYS/HOURS WORKED:  Monday - Friday, 37.5 hours   Must be able to work outside normal  working hours on some occasions.

JOB QUALIFICATIONS:

·         Excellent interpersonal, oral and written communication and organizational skills
·         Excellent analytical and time management skills
·         Detail and numbers oriented
·         Knowledge of basic accounting principles required
·         Advanced skills in MS Office particularly Excel
·         Able to multi-task in a busy environment
·         Proven ability to work with sensitive and confidential information
·         Minimum of 5 years recent related experience in a senior level support role
·         Knowledge of Navision an asset



How to Apply:
Email Address:  humanresources@mountpleasantgroup.com.

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